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Privacy Policy

Effective Date: August 4, 2026 · Last Updated: August 4, 2026

Labradoor ("Labradoor," "we," "us," or "our") is operated by Upside Technologies, LLC. This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Labradoor mobile application, website, browser extension, and related services (collectively, the "Services").

This Privacy Policy also serves as our Notice at Collection under California law and as our state-required privacy notice for residents of other U.S. states with comprehensive consumer privacy laws. See Section 8 for your rights and Section 9 for how to exercise them.

Website: www.labradoor.ai
Contact: hello@labradoor.ai

1. Scope

The Services are intended for users located in the United States. We do not knowingly offer the Services to, or target, individuals in the European Economic Area, the United Kingdom, or Switzerland, and this Privacy Policy is not intended to describe rights under the EU/UK General Data Protection Regulation.

If you access the Services from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States, where privacy laws may differ from those in your jurisdiction.

2. Information We Collect

We collect information in the following categories:

A. Information You Provide to Us

When you use Labradoor, you may provide:

B. Information Collected Automatically

When you use the Services, we may automatically collect certain technical and usage information, including:

C. Precise Geolocation Information (Sensitive Personal Information)

Precise geolocation is treated as "sensitive personal information" or "sensitive data" under the privacy laws of California, Colorado, Connecticut, Virginia, and other states. We collect it only with your affirmative, opt-in consent.

With your permission, Labradoor collects your device location to help confirm the correct property address when you photograph a home. We use precise geolocation solely for that purpose — to identify and confirm the property you are looking at — and for no other purpose.

We do not use precise geolocation to infer characteristics about you, to build advertising or marketing profiles, for targeted advertising, or for any purpose unrelated to identifying the property you are viewing. We do not sell or share precise geolocation.

Withdrawing consent: You can revoke location access at any time in your device settings (iOS: Settings → Privacy & Security → Location Services → Labradoor). Revoking consent stops all future collection. Certain camera-based property identification features may not work accurately without location access.

D. Camera Access

With your permission, Labradoor may access your camera so you can photograph homes. Labradoor may use the image, along with the address number, physical location, orientation, or a combination of those signals, to help determine the correct property address.

We only access the camera when you choose to use camera-based features. You can revoke camera access at any time in your device settings.

We do not use photographs to identify people. See Section 13 (Biometric Information).

E. Photo Library Access

With your permission, Labradoor may access your photo library so you can select and upload a profile picture. We only access your photo library when you choose to update your profile picture, and only the photo you select is uploaded — we do not scan or access the rest of your photo library. You can revoke photo library access at any time in your device settings.

F. Microphone and Voice Search

With your permission, Labradoor may access your microphone so you can speak a property address instead of typing it. Audio you speak is processed using Apple's on-device and server-based Speech Recognition service to convert your speech to text; this processing is subject to Apple's Privacy Policy. We do not otherwise record, store, or retain your voice audio, and we do not use voice data to identify you as an individual (no voiceprint or voice biometric identification is performed — see Section 13).

We only access the microphone when you choose to use voice search. You can revoke microphone and speech recognition access at any time in your device settings.

G. Authentication and Account Data

If you sign in using Google or Apple, we receive account authentication information necessary to sign you in and maintain your account.

H. Subscription and Purchase Information

If you purchase a paid subscription, we may receive information related to your subscription status, entitlement level, and transaction metadata necessary to provide premium access. Purchases are processed through Apple's App Store. We do not collect or store your payment card number, bank account information, or other financial account credentials.

G. Information We Do Not Collect

We do not collect, and do not ask you to provide:

3. Categories of Personal Information — Collection, Purpose, and Disclosure

The following summarizes, by statutory category, the personal information we have collected in the preceding 12 months, the sources, the business purposes, and the categories of third parties to whom it is disclosed. We have not sold personal information, and have not shared personal information for cross-context behavioral advertising, in the preceding 12 months.

We retain each category for the periods described in Section 6 (Data Retention).

4. How We Use Your Information

We use the information we collect to:

Marketing Communications

We may use your name and email address to send you marketing emails about Labradoor, including new features, offers, and property insights. Every marketing email includes an unsubscribe link, and you may opt out at any time by clicking that link or by contacting hello@labradoor.ai. Opting out of marketing emails does not affect transactional emails necessary to operate your account, such as password resets, receipts, or security notices.

We do not use your phone number, and do not otherwise contact you by phone call, text message, or automated/prerecorded call, for marketing purposes.

5. How We Share Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising or targeted advertising.

We may share information in the following limited circumstances:

A. Service Providers

We may share information with vendors and service providers (referred to as "service providers," "processors," or "contractors" under various state laws) that help us operate the app, including:

These providers are bound by contract to use your information only to provide services on our behalf, and are prohibited from selling it or using it for their own purposes.

B. Legal Compliance

We may disclose information if required to do so by law or if we believe disclosure is necessary to:

C. Business Transfers

If Upside Technologies, LLC is involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you of any such transfer and of any resulting changes to this Privacy Policy.

D. California "Shine the Light"

California Civil Code Section 1798.83 permits California residents to request information about disclosure of personal information to third parties for those third parties' direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes.

6. Data Retention

We retain your information for as long as reasonably necessary to:

In general: account and profile data is retained for the life of your account; saved properties and search inputs are retained for the life of your account; diagnostic and error logs are retained for a limited period (typically no more than 90 days); and precise geolocation is used transiently to identify a property and is not retained as a standalone location history.

If you delete your account through the app, we will delete or de-identify your personal information and account-associated data, except where retention is required or permitted by law, including for legal, security, fraud-prevention, billing, or compliance purposes.

7. No Sale, No Targeted Advertising, and Opt-Out Preference Signals

We do not, and in the preceding 12 months did not:

Opt-out preference signals / Global Privacy Control (GPC). Because we do not sell or share personal information or engage in targeted advertising, there is no sale or sharing to opt out of. Nonetheless, our website is configured to recognize and honor opt-out preference signals, including the Global Privacy Control, transmitted by your browser or device. We treat such a signal as a valid request to opt out for that browser or device.

Limiting sensitive personal information. We use precise geolocation only for the purpose you consented to — identifying the property you are viewing — and never to infer characteristics about you. Because our use falls within the purposes permitted without a "Limit the Use of My Sensitive Personal Information" link under California law, no such link is displayed. You may withdraw location consent at any time in your device settings.

8. Your Privacy Rights

Depending on where you live, you may have some or all of the rights described below. We extend the core rights in this section to all U.S. users, regardless of state of residence.

These rights are provided under laws including the California Consumer Privacy Act as amended by the CPRA, and the comprehensive consumer privacy laws of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia, as well as other states as their laws take effect.

Minnesota, Oregon, and certain other states additionally give you the right to obtain a list of the specific third parties (not merely categories) to whom we have disclosed personal information. You may request this list using the contact methods in Section 9.

9. How to Exercise Your Rights

To submit a privacy request, use either method below:

Please tell us which right you wish to exercise and the email address associated with your account.

Verification. To protect your information, we will verify your identity before acting on a request — typically by confirming control of the email address associated with your account. We may request additional information if we cannot otherwise verify you. We will not use verification information for any other purpose.

Authorized agents. You may designate an authorized agent to submit a request on your behalf. We may require the agent to provide proof of authorization, and may require you to verify your own identity directly with us.

Response timing. We will acknowledge receipt within 10 business days where required, and respond substantively within 45 days. We may extend that period by an additional 45 days (90 days in some states) where reasonably necessary, and will notify you of the extension and the reason. Requests are free unless manifestly unfounded, excessive, or repetitive, in which case we may charge a reasonable fee or decline, and will explain why.

Appeals. If we decline your request, you may appeal by replying to our decision or emailing privacy@labradoor.ai with the subject line "Privacy Appeal." We will respond in writing within 45 days (60 days in some states), explaining the reasons for our decision. If we deny your appeal, we will provide you with a method to contact your state Attorney General to submit a complaint.

10. Your Choices

You may:

Deleting the app from your device does not automatically delete your account or associated data.

11. Subscriptions and Payments

Labradoor offers paid subscriptions. Purchases made through Apple's App Store are processed by Apple, not by us directly. Subscription billing, renewals, cancellations, and refunds are governed by Apple's terms and can be managed through your Apple account settings. We do not receive or store your payment card details.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect your information, including encryption of data in transit, access controls, and authentication safeguards. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If we become aware of a breach of the security of your personal information, we will notify you and applicable regulators as required by the breach-notification laws of your state.

13. Biometric Information

Labradoor does not collect, capture, purchase, receive, store, use, or disclose biometric identifiers or biometric information as those terms are defined under the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), the Washington Biometric Privacy Act, or any similar law.

Specifically, we do not perform facial recognition, facial geometry scanning, voiceprint analysis, fingerprint or retina scanning, or any other biometric identification. Photographs you capture are used solely to identify property — buildings and addresses — and are never used to identify, recognize, or analyze people.

14. Children's and Minors' Privacy

The Services are intended for users 18 years of age or older and are not directed to children.

We do not knowingly collect personal information from children under 13, consistent with the Children's Online Privacy Protection Act (COPPA). We do not knowingly sell or share the personal information of consumers under 16 years of age, and we do not engage in targeted advertising to minors.

If we learn that we have collected personal information from a child under 13, or from a minor under 18 in violation of applicable law, we will take steps to delete it promptly. Parents or guardians who believe their child has provided us personal information may contact privacy@labradoor.ai.

California residents under 18 who are registered users may request removal of content they have publicly posted, under California Business and Professions Code Section 22581.

15. Third-Party Services

The Services may rely on third-party services, including Google Maps, Apple Sign In, Google Sign In, Supabase, and the Apple App Store. Those third parties may have their own privacy policies and terms, and we encourage you to review them. We are not responsible for the privacy practices of third parties.

16. Apple-Specific Privacy Note

If you download Labradoor through the Apple App Store, Apple may collect and process certain information in connection with your use of the app and in-app purchases in accordance with Apple's own privacy practices.

17. Additional State-Specific Notices

Nevada

Nevada residents have the right under NRS Chapter 603A to direct a covered operator not to sell certain covered information. We do not sell covered information as defined by Nevada law. If you would nonetheless like to submit a request, email privacy@labradoor.ai.

Washington and Nevada — Consumer Health Data

The Washington My Health My Data Act and Nevada SB 370 regulate "consumer health data." Labradoor does not collect, process, or share consumer health data as defined by those laws.

Texas

Texas residents are notified, as required by the Texas Data Privacy and Security Act, that we may collect and process sensitive personal data (precise geolocation) only with your consent, as described in Section 2(C).

Florida

We do not collect voice or video recordings through a device's microphone or camera without your consent, do not use a device's speech- or facial-recognition features, and do not collect data from a device's GPS for the purpose of advertising.

18. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the Effective Date above and, where required by law, provide additional notice such as an in-app notice or email. Your continued use of the Services after changes become effective means you accept the updated Privacy Policy.

19. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact:

Upside Technologies, LLC
7241 McVay Manor Cove
Germantown, TN 38138
www.labradoor.ai
Privacy requests: privacy@labradoor.ai
General: hello@labradoor.ai